No Frills FAQ

  • What are the payment options that are available at the No Frills?
    It is an impressive fact that No Frills gives the best of payment options because it accepts the PC Mastercard, Mastercard, Interac as well as Cash.
  • If I place an order, then how can I pick it up?
    No Frills is a store that has PC express locations are there in which the system is self serve. Here you can come during the time slot that you have selected and then you can go for the pickup area. Then you can use the email id and locate the bags that are labelled and kept just for you. All you have to do is to visit the store and you will be able to collect the order without any problems.
  • What is the return policy of the No Frills?
    • If you have the original receipt of the purchase, then you will be able to have the best of return policy within 14 days. The product needs to have the original tags and packaging then only the refund can be initiated. There are certain exceptions that you need to notice and that will be notified in the website or application itself.
    • If you need to do the returns without the original receipt, then there is a chance that the product can be exchanged- provided that you have the original packaging. But then also there are several parameters to take care of – like the date of the purchase and the condition of the product depending on which the exchange can be initiated. In this case, photo identification can be needed as well.
    • In the case of the Home appliances, electronics and leisure materials, the sales are finalized after 30 days. If you go for the software buying or even CDs or VCDs, then it can be refunded only when it is available in the sealed package only. In some cases, a replacement can be given instead of the refund and make sure that the proof of purchase is prevalent.
    • The refund policy also comprises of The Try It You’ll Love it Guarantee. If in any case, you are not satisfied with the product quality that you get into the No Frills, then you can go for the return easily and get a product in exchange or the amount that you have paid.
    • You need to understand that all the sales are final on the products like gift cards, event tickets, books and magazines, pillows, prescription drugs, seasonal merchandise and you will not be able to get a return or replacement policy on the same.
  • How can I receive a flyer at No Frills?
    If you need to have a flyer, then you can ask for assistance from the Customer Relations Department at No Frills so that you can get the best flyer options and the ways in which you can download the same. You can also grab the flyers from the stores in the given locations and within the opening hours mentioned in the website. Check the no frills flyer for updates
  • Why is the amount on the credit card different than that of the receipt?
    If the amount in the credit card is different than the receipt, then that is because of the pending charge that is shown in the card after a span of 4-5 days. If you do not notice the charges even after 5 days, then you can feel free to contact the customer service.

Now that you have a fair idea about the No Frills frequently asked questions, all you have to do is to indulge in shopping right away!